Terms & Conditions


It is agreed between Roaming4World and the Customer as follows :

International Roaming Sim Cards


1. "Services" shall mean international mobile phone SIM card made available by ROAMING4WORLD.

2. "Charges" means all fees, rental/handling charges, call charges and any other incidental costs chargeable by ROAMING4WORLD from time to time for providing the services to the Customer.

3. "Customer" shall mean any person, company, partnership firm, association of persons or such other organization authorized by ROAMING4WORLD to use the services. This Agreement binds the Customer his/her/its heirs, executors, administrators, successors and assigns and benefits ROAMING4WORLD and its successors and assigns.

4. "Equipment" shall include any compatible cellular telephone and accessories necessary for connecting to the Network in order to use the Services.

5. "I. R. Facility" shall mean International Mobile Phone Roaming Facility outside India.

6. "SIM Card" shall mean Subscriber Identification Module Card used for mobile phones.

7. "Validity Period" means duration of six months from first use of the SIM card and/or recharge of airtime.

8. "Prepaid Airtime" means a sum expressed in Indian Rupees bought through recharge coupons from Company, Authorized Distributor, Company's website to be appropriated against usage of airtime/ data, SMS (telecom services of any kind)

9. "Tariff Rates" means rates as expressed in foreign currency corresponding to the SIM card for different kinds of voice/ data service. The sum total of such usage expressed in foreign currencies like US $ , Euro will be converted into INR at prevailing exchange rate for the purpose of accounting adjustment against prepaid value. The application of exchange rate during the validity period of the paid up value will be at the sole discretion of ROAMING4WORLD. No dispute will be entertained for applied exchange rate since international roaming service involves a complex structure of variable exchange rates.

10. "Commencement Time" means the date on which the first prepaid airtime is loaded.

Agreement & Documents

1. A Customer must fulfill the following Conditions before availing SIM card facility :

2. The Agreement has to be correctly, completely filled and duly signed in the presence of the authorised representative of ROAMING4WORLD. The details filled in must match with the submitted documents given.

3. Documents to be submitted:

4. Self attested photocopy of proof of photo identity verified against the original document. Proof of Identity must be a Passport. In case the Customer is not able to provide the Passport photocopy immediately then Driver's licence/ Income Tax Pan Card for interim time to be followed by passport photocopy subsequently.

5. In cases other than an individual, documentation will be (a) Income Tax Pan card (b) Utility Bill (c) Declaration / Certification on printed stationery of the organization confirming requirement of SIM card/s for use by authorized personnel only of the organization beside undertaking to pay for all Invoice /s within stipulated period.

Provision Of Services

1. ROAMING4WORLD agrees to provide to the Customer the Services subject to the terms and conditions of this Agreement.

2. ROAMING4WORLD shall use reasonable efforts to make the Services available to the Customer at all times.

3. The availability and quality of the Services may be affected by factors outside ROAMING4WORLD 's control such as physical obstructions, geographic weather conditions and other causes of radio interference or faults in other telecommunication networks as well as force majeure events.

4. The Services may be suspended in whole or in part at any time without notice if the Network fails or requires modification or maintenance. ROAMING4WORLD will make all reasonable efforts to minimize the frequency and duration of such events. The Customer will remain liable for all Charges during the period of suspension unless ROAMING4WORLD in its discretion decides otherwise.

5. The allotment of the Mobile phone number will be made by ROAMING4WORLD in its absolute discretion.

6. ROAMING4WORLD has the sole right and discretion to vary the Charges being levied by it.

7. Any waiver, concession or extra time allowed or granted by ROAMING4WORLD to the Customer is limited to the specific, circumstance in which it was given and the same shall not affect ROAMING4WORLD's rights under this Agreement in anyway.

8. ROAMING4WORLD may be required to disclose any information or particulars pertaining to the Customer to any authority (viz. Statutory, Regulatory, Governmental, Semi-Governmental or Judicial) or otherwise and reserves the right to comply at its discretion.

9. ROAMING4WORLD reserves the right to revise the pricing of Call Charges at any point of time without prior notice.

10. ROAMING4WORLD reserves the right to revise the pricing, rating, pulse pattern, fee, rentals / Handling charges, security amount, surcharge, tariff plan as well as Terms and Conditions for access to the services at any point of time without any notice including without limitation on account of changes in applicable laws, legislations, rules, regulations, and guidelines, change in license conditions and/or change in charges levied by a I.R facility provider and the same shall be binding on the Customer.

11. ROAMING4WORLD shall be at liberty to provide the services under any brand name.

12. The information provided by Customer/gathered by ROAMING4WORLD shall become ROAMING4WORLD 's property even if application is rejected/ refused or connection is disconnected as the case may be and can be used by ROAMING4WORLD in any manner, if deemed fit.

Obligation Of The Customer

The Customer hereby expressly agrees as follows:

1. To not to use or cause or allow others to use the Services for any improper, immoral or unlawful purpose including in any manner which may jeopardise or impair the operation of the Services.

2. To comply with any instructions issued by the Government, the Authority or ROAMING4WORLD concerning the Customer's access to and usage of the Services.

3. To inform ROAMING4WORLD immediately and confirm the same in writing if the SIM card is lost, stolen or damaged. The Customer will remain liable for all Charges incurred until the SIM card is de-activated by ROAMING4WORLD.

4. ROAMING4WORLD may suspend the Services in whole or in part at any time without prior notice and without assigning any reason thereto.

5. To comply with all applicable laws, rules and regulations regarding the use of the Services.

6. To be bound at all times by any modifications and / or variations made to these terms and conditions by ROAMING4WORLD.

7. The Customer covenants with ROAMING4WORLD to submit all the documents as set out in Clause 2 above.

8. The Customer covenants with ROAMING4WORLD that it shall be solely responsible for misrepresentation and submission of wrongful documents to ROAMING4WORLD and agrees to indemnify and keep indemnified ROAMING4WORLD to that extent.

9. In addition to the above, the Corporate/Partnership Firm/ Other Customers accepts and agrees that the SIM Card will be for the exclusive use of the Customer and the multiple users whose details and documents are submitted to ROAMING4WORLD.


1. The validity construction and performance of this Agreement shall be governed by and interpreted in accordance with the laws of the Republic of India.

2. Should any provision of this Agreement be or become ineffective or be held to be invalid, this shall not affect the validity of the remaining provisions, any invalid provision in this Agreement shall be replaced, interpreted or supplemented as the case may be in such a manner that the intended economic purpose of the Agreement will be achieved.

3. This Agreement is the complete and exclusive statement of the Agreement between the parties and it supersedes all understanding or prior Agreements, whether oral or written and all representations or other communications between the parties.

4. All present / future levies, charges, taxes, duties etc. as per various Indian statutes, and / or those levied by the Department of Telecommunication and / or those payable in the country of the concerned Mobile Service Provider shall be payable by the customer.

Disclaimer Of Other Warranties

ROAMING4WORLD makes no representation or warranty other than those set forth in this Agreement, ROAMING4WORLD expressly disclaims all other warranty expressed or implied, including, but not limited to any implied warranty or merchantability or fitness for a particular purpose.

Disclaimer Of Liability

1. ROAMING4WORLD becomes liable for loss or damage; such liability shall be limited to the cost of the Services actually paid / payable by the Customer to ROAMING4WORLD during the relevant period on pro rata basis.

2. ROAMING4WORLD shall not be liable to the Customer for any loss, costs, or damage whatsoever or howsoever caused, arising because of non-functioning of the SIM card.

3. Notwithstanding the generality of (a) above, ROAMING4WORLD expressly excludes liability for consequential loss, damage or for loss of profit, business revenue, goodwill or anticipated savings.

4. Notwithstanding anything contained herein below, the Customer is not entitled to any damages/ loss, if any and waives his/her right to make any such claim.

5. ROAMING4WORLD shall not be liable for any delayed activation.

6. ROAMING4WORLD is not responsible for the acts of Franchisees / Business Associates / Distributors / Channel Partners / Dealers / Retailers / Agents with regards to schemes which are not authorised by ROAMING4WORLD and / or which are purported to have been offered on behalf of ROAMING4WORLD without the written sanction of ROAMING4WORLD.

Termination And Consequences

1. Either party shall have the right to terminate the Agreement by giving prior notice in writing.

2. Notwithstanding anything contained herewith, ROAMING4WORLD shall be entitled to terminate

This Agreement and the Services if -

3. The Government or the Authority either suspends, terminates, nationalises or takes over the licence or the Services temporarily or otherwise; or

4. At any time the Customer provides fraudulent information to ROAMING4WORLD; or

5. The Customer is in breach of any other terms of the Agreement and the Customer does not remedy the breach within seven (7) days of the day of receipt of a written notice from ROAMING4WORLD specifying the breach.

6. This Agreement may also be terminated at the option of either party on the happening of the following events: If either party is declared insolvent, bankrupt or is liquidated or dissolved; or

7. If a trustee or receiver is appointed to take over the assets of either party; or

8. If the Government or the Authority requires any of this Agreement to be revised in such a way as to cause significant adverse consequences to either party.

9. Termination of this Agreement under the preceding provisions shall be without prejudice to and in addition to any right or remedy available to the terminating party under any applicable law or statute.


1. Any question, dispute or differences arising out of in connection with this Agreement or breach, termination or validity hereof shall first endeavour to be settled through friendly discussion or negotiations between the Parties.

2. If the dispute cannot be amicably settled either Party, as soon as practicable, but not earlier than three months after a request to settle the dispute amicable has been made to the other Party, give to the other party notice in writing of the existence of such question, dispute or difference, specifying their nature and the point of issue and the same shall be finally settled by arbitration in India.

3. All disputes and differences which may arise between the parties hereto as to the meaning, construction or effect of any of the terms or provisions of this Agreement or as to the rights or claims of either party under this Agreement shall be referred to sole arbitration of the Chairman and/or Managing Director of ROAMING4WORLD SIM Private Limited or his/her nominee including of any officer of ROAMING4WORLD SIM Private Limited nominated by him and Customer shall not raise an objection to such arbitration on the ground that the Arbitrator is an officer of ROAMING4WORLD SIM Private Limited and as such is an interested party or that the Arbitrator so appointed has earlier dealt with the subject matter, of this Agreement.

4. This Agreement shall be exclusively governed by Indian law. The arbitrator(s) shall pass the Award within 6 (six) months of entering upon reference. The costs, charges, fees and expenses if any shall be borne equally by the Parties to the arbitration, and save as aforesaid, the Parties shall bear its own legal and others costs. The venue of such arbitration shall be in Delhi only. The arbitration proceedings shall follow the procedure as prescribed in the Arbitration and Conciliation Act, 1996. The Courts in Delhi shall have the exclusive jurisdiction in relation to the interim measures as provided under the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in English language. The arbitral award so passed by the Arbitrator shall be final and binding on the Parties.

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